Solution Architect – Enterprise Security

Ahmedabad, Mumbai, Pune

Experience Required:
6+ Years

Job Responsibilities: 

  • Attend pre-sales meetings with customers to understand their requirement, design and suggest G’Secure Labs’ offerings.
  • Make technical presentations to prospective customers
  • Serve as an interface between the customer and the Service Delivery team
  • Creating Project Plans with Milestones
  • Make consistent contributions to the G’Secure Labs’ services offerings by adding, modifying
  • Manage documentation or training tasks as required.
  • Manage a team of L1 Technical Support Engineers
  • Drive the team to deliver great customer satisfaction experiences to ensure retention of accounts.
  • Perform testing of solutions along with troubleshooting techniques to identify and resolve issues.
  • Perform root cause analysis of issues.
  • Coordinate between internal team and OEM support mechanism.

Skills Required: 

  • Domain expertise in Information Security products such as Endpoint Security, Firewall, DLP, Data Protection, SIEM, EDR etc.
  • Experience in working closely with enterprise clients
  • Experience in leading the services team
  • Excellent Communications and presentations skills

Job Features

Job CategoryTechnical

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